Exchanges and returns

Exchanges & Returns – Zalenzo

You can return your order up to 14 days after receipt, and we will ensure that the purchase amount is refunded to your account within five working days after receiving the return shipment.

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Easy Returns in Three Simple Steps

Step 1: Complete the Return Form

Download the return form here and fill it in completely.

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Step 2: Send Your Order

Send the items together with the completed return form to the address listed on the return form.

Please make sure your package includes a Track & Trace code. As the sender, you are responsible for the shipment, and we want to avoid any misunderstandings.

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Step 3: Receive Your Refund

Once we have received your package, we will ensure that the purchase amount is refunded to your bank account within five working days.